78bet Privacy Policy

1 Introduction & Purpose of This Policy

78bet is a trusted online betting and gaming platform in Bangladesh. We take the protection of our users' personal information very seriously. This privacy policy explains how 78bet collects, stores, uses, and where necessary shares your personal information with third parties.

By using our website or services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, you are asked to stop using our services. This policy also applies to all 78bet services, the mobile version, and other digital channels.

We may update this policy from time to time. For any significant changes, we will notify you through our platform.

2 Information We Collect

78bet collects only the information necessary to provide its services. The types of information collected are described below:

2.1 Registration & Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification — only users aged 21+ may use the service)
• Email address and mobile number
• National ID or passport details (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial & Transaction Information

For deposit and withdrawal processing, we use the following information:

• bKash, Nagad, Rocket, Upay mobile banking account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal dates and times

2.3 Device & Browsing Information

To improve service quality and security, we automatically collect:

• IP address and device identifier information
• Browser type and operating system information
• Login time, time spent on the platform, and pages visited
• Information collected through cookies and similar tracking technologies

3 Purpose of Using Your Information

78bet uses your personal information only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Financial transactions: To process deposits, withdrawals, and bonuses.
• Identity verification: To confirm age and identity in order to prevent fraud and misuse.
• Customer support: To help resolve your questions and issues.
• Security: To detect and prevent unauthorized access and fraudulent activity.
• Service improvement: To enhance platform performance and user experience.
• Legal obligations: To comply with applicable laws and regulations.
• Communication: To send important updates, security alerts, and account-related information.

We never sell or rent your information. Your data is not shared with advertisers or unrelated third parties.

4 Sharing Information with Third Parties

78bet may share information with the following parties in limited circumstances and under strict controls:

4.1 Technology Service Providers

We work with service providers for cloud storage, cybersecurity, and payment gateway services needed to operate our platform. These providers operate under strict confidentiality agreements and may not use the data beyond the services they provide.

4.2 Game Software Providers

We work with various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt. Limited information required for gameplay (such as a user's account ID) may be shared with them.

4.3 Legal Requirements

Information may be provided to relevant authorities in response to a valid legal order from a competent authority, or when required to investigate fraud, money laundering, or other unlawful activity.

5 Data Security Measures

78bet has implemented industry-standard technical and organizational measures to protect your information:

• SSL encryption: All data transmitted on our website is protected by SSL (Secure Socket Layer) encryption technology.
• Data encryption: Sensitive stored data, especially passwords and financial information, is stored using advanced encryption methods.
• Access control: Only authorized staff may access user data, and all access is strictly logged.
• Regular security audits: The security of our systems is regularly tested and assessed.
• Firewall & anti-fraud systems: Automated systems are active to detect unauthorized access and fraudulent activity.
• Two-factor authentication: Two-Factor Authentication (2FA) is available for additional account security.

That said, transmitting information over the internet is not entirely risk-free. We make every effort to protect your data, but no method can be claimed to be 100% secure.

6 Cookie Policy

The 78bet website uses cookies and similar technologies. Cookies are small data files stored in your browser.

6.1 Types of Cookies We Use

• Essential cookies: Required for the core functions of the website (such as maintaining login sessions).
• Functional cookies: Remember your preferences and settings.
• Analytics cookies: Measure site usage to help improve the service.
• Security cookies: Used to detect fraudulent activity and unauthorized access.

You can disable cookies by changing your browser settings. However, this may affect some website functionality.

7 Data Retention Period

78bet retains your information only for as long as necessary. The retention period depends on:

• How long your account remains active
• Legal obligations (financial transaction data is retained for a specific period as required by regulatory authorities)
• Dispute resolution requirements
• Fraud prevention purposes

After a request to close or delete an account, we may be required to retain certain data for a limited period to meet legal obligations. Once that period has passed, the data is permanently deleted.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to view the personal information we hold about you at any time. We will respond to your request within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Erasure

Subject to certain conditions, you may request that your personal information be deleted. However, if legal obligations apply, we may be required to retain certain data.

8.4 Right to Data Portability

You may request your data in a structured, machine-readable format.

8.5 Right to Object to Processing

In certain circumstances, you may object to the processing of your data. We will evaluate such requests and take appropriate action.

To exercise any of the above rights or for related questions, please contact our support team.

9 Protection of Minors

78bet's services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors. Age verification is mandatory at account registration.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the relevant account. If you believe a minor is using our platform, please contact us.

10 International Data Transfers

Our servers and service providers may be located in various countries. Even if your data is transferred internationally, we ensure it remains protected in accordance with the standards of this privacy policy.

Our agreements with third-party service providers include clear data protection terms that ensure your information is properly safeguarded.

11 Policy Changes & Updates

78bet may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will change.
• For significant changes, a notice will be sent to your registered email.
• You may be informed of the updated policy when you access the platform.

Continued use of the service after any changes will be considered acceptance of the new policy terms. We recommend reviewing this policy regularly.

12 Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please do not hesitate to contact us. The 78bet support team provides assistance in Bengali and English 24 hours a day, 7 days a week.

78bet is always committed to protecting the privacy of your information. We believe that transparency and respect for your data are the foundation of our relationship.